Managed IT Kickstart

Use this when you need a clean handover from ad hoc support into a managed operating model with clearer ownership and visibility. The package price on this page is R12,500 once-off. It is not the monthly support fee.

Who it is for

It is for a Gauteng business that has outgrown break-fix IT. Typical signs are a previous provider who only shows up when something is already down, no list of users and devices, and backups nobody has tried to restore. HDPE Plumbing & Trading and Flexweb are published examples of that kind of takeover. This package is the onboarding step, not a claim that those clients bought this SKU.

What the 30 days cover

The four deliverables on this page are the whole package:

1. Asset and user inventory baseline. We record the devices, users and key systems we can see, so support is not guessing.
2. Support process setup. You get a named way to log issues, instead of a mix of calls, WhatsApp messages and inboxes with no owner.
3. Security and backup readiness review. We look at patching, endpoint protection and whether a backup can actually be restored. The review is a written picture of the gaps, not a promise that every gap is closed inside the 30 days.
4. 30-day onboarding roadmap. What moves into ongoing managed support, what stays a project, and what we will not touch yet.

Ongoing cover, after this handover, is priced on the published bands: Starter from R650 per user per month and Partner from R950 per user per month, with lower rates on a 6- or 12-month term. Those bands, and what they include, are on the Vanilla Partner Programme and the services calculator.

What you do first

Start with the free IT audit if you want a no-obligation triage before you buy a written handover. Buy this package when you already know you want the structured move into managed IT services.

We confirm scope before we invoice. Contact us for a quote if your environment is larger than a straightforward user and device baseline, or if you need on-site cabling, a server rebuild, or a cloud migration in the same month. Those are separate projects.

Questions people ask before they buy

Does R12,500 include monthly monitoring? No. It is the once-off kickstart. Monthly monitoring and helpdesk sit on the Partner Programme bands.

Can we stay month-to-month afterwards? Yes. Month-to-month is the default on managed IT. A longer term is optional if you want the lower per-user rate.

Will you publish a response-time promise on this package? No. This page describes the onboarding work only. Support terms are agreed on the managed agreement, not added here.