The Vanilla Partner Programme
Your IT. Transparent. Responsive. Month-to-month.
Starter
R650/user/month
From R500/user/month on a 12-month term
For smaller teams that need predictable support, basic monitoring, and a clear first step beyond ad hoc IT help.
- ✓ Business-hours remote monitoring and ticket triage
- ✓ Email support with clear ownership of every request
- ✓ Monthly security and patching health check
- ✓ 1 included onsite hour per month for hands-on work
- ✓ Hardware procurement support with transparent recommendations
- ✓ Month-to-month, 6-, or 12-month terms — your choice
Partner
R950/user/month
From R750/user/month on a 12-month term
For businesses that want African Vanilla to act like their outsourced IT department with stronger response commitments and management rhythm.
- ✓ 24/7 remote monitoring with proactive alert review
- ✓ Unlimited helpdesk support for covered users and workstations
- ✓ Replies within minutes in office hours; 2-hour target for critical issues
- ✓ 4 included onsite hours per month across Johannesburg and Gauteng
- ✓ 10% hardware and software procurement discount on eligible purchases
- ✓ Quarterly business review covering risk, spend, roadmap, and service performance
- ✓ Dedicated account manager who knows your environment and priorities
- ✓ Month-to-month, 6-, or 12-month terms — your choice
The shop packages are the starting point. The SLA is the operating agreement.
The Vanilla Partner Programme turns focused packages into ongoing managed IT: agreed scope, support channels, onsite time, procurement rules, reviews, and accountability.
Support Scope
Your SLA states which users, workstations, servers, sites, tools, and services are covered so there are no surprise support boundaries.
Priorities and Escalation
We define priorities, escalation paths, and what happens when something is urgent versus routine. In practice, most messages are answered within minutes during office hours, with a 2-hour target for critical issues.
Operating Rhythm
Monitoring, helpdesk, onsite hours, security checks, procurement, reviews, and reporting are handled as a managed cadence.
Commercial Clarity
Month-to-month pricing, included hours, exclusions, discounts, and change requests are written down before billing starts.
Everything You Need. Nothing You Don't.
Published per-user bands, month-to-month terms, and exclusions written into the SLA before billing starts. Just a real partnership with people who know Gauteng businesses and care about uptime and budget.
Partner Programme FAQ
What is the Vanilla Partner Programme?
Our managed IT partnership is a single agreement, billed per user, with your choice of month-to-month, 6-, or 12-month terms and a transparent per-user price. Most messages answered within minutes during office hours, with a 2-hour target for critical issues.
How much does it cost?
Starter is R650/user/month month-to-month, down to R500/user/month on a 12-month term. Partner is R950/user/month month-to-month, down to R750/user/month on a 12-month term. No setup fees, no hidden costs, no auto-renew traps.
How quickly do you respond?
Most messages are answered within minutes during office hours, with a 2-hour target for critical issues. How we prioritise and escalate issues is agreed with you before billing starts.
Can we customise the package?
Yes. The Starter and Partner tiers are common bundles, but we tailor scope, hours and SLAs for larger or more complex environments.